Peekage - FAQ | Digital Product Sampling Platform

Peekage is your ticket to testing exciting new consumer products in exchange for your honest feedback. 🎉
On Peekage, we're not just about sampling; we're all about letting you test and give your honest thoughts on various products. It's like being a VIP influencer without the hassle. 🌟
To get started, tell us a bit about yourself, and we'll hook you up with personalized offers for products you'll love. Peekage isn't just an app; it's your go-to for discovering and influencing the products you care about. 🚀
And guess what? We're not limited to the app; Peekage is everywhere! Experience Peekage Web for a fantastic web environment, follow us on social media, and ensure you whitelist our emails to stay in the loop about everything Peekage-related, we're spreading the love. ✨

1. Get Started:
    ◦ Begin your Peekage journey by visiting Peekage Web or downloading the app from the Apple App Store or Google Play Store.
2. Sign Up and Set Up Your Profile:
    ◦ After installation or web access, sign up and share a bit about yourself through a few simple questions. This helps us tailor your Peekage experience to your preferences.
3. Engage with Packs:
    ◦ Packs are your gateway to interesting topics and products. Answer packs to qualify for testing opportunities and share your feedback.
4. Sharing Feedbacks:
    ◦ Dive into the Peekage experience by testing products and sharing your valuable feedback. This opens the door to more testing opportunities and enhances your Peekage journey. 🚀✨
For Peekage Web access, visit Peekage - Web-base Platform
To download Peekage app please visit the links below based on your platform:
iOS
Android

1. Access Your Profile:
    ◦ Open the Peekage app and navigate to the "Profile" icon located in the bottom left corner of the screen.
2. Explore "Earn Free Coins":
    ◦ Inside your profile, find and tap on the "Earn Free Coins" option.
3. Share Your Referral Link:
    ◦ Discover your unique referral link within the "Earn Free Coins" section. Share this link with your friends through various channels like social media, messaging, or email.
4. Earn 1500 Coins per Referral:
    ◦ For each new user who joins Peekage through your referral link and completes their first 3 packs, you'll earn a rewarding 1000 coins.
Note: Referral is currently available only on the Peekage App.

Need assistance or have a question? We've got you covered! 😊
For App Users:
1. Open the Peekage app and tap on "Profile" (bottom right corner).
2. Go to Settings: Click the cog icon in the top right corner.
3. Choose "Feedback": Look for the "Feedback" option in the settings menu.
4. Share Your Thoughts: Type your message, whether it's about deliveries, your account, or anything else.
5. Quick Response: Our team is on it! Expect a speedy reply to address your concerns.
For Peekage Web Users:
1. Click "Support": On Peekage Web, find the "Support" button in the bottom right corner.
2. Send Your Message: Type away, and let us know what you need assistance with.
3. Swift Support: We're here to help! Anticipate a rapid response to make your Peekage experience smooth.

You can also reach out to us at Support@peekage.com if you have any questions or concerns, we’re here to help!😊

Getting help with Peekage is a breeze! Reach out through "Feedback" on the app or "Support" on Peekage Web. We can't wait to assist you! 🚀💬

Badges on Peekage are like treasure maps to extra rewards! 🎉 They're cool missions that let you earn more coins and level up your Peekage experience.
How to Find Your Badges:
1. Open Peekage App 📱
2. Tap "Profile" 👤
3. Check Achievements: See all your earned badges right there on your profile page.
Go on missions, snag badges, and soak in those extra rewards! 🚀 Your Peekage journey just got more rewarding! 💫

Offers on Peekage are like hidden treasures - a mix of awesome coupons and free product samples! 🎁 Claim them using the coins you've earned from packs, enhancing your Peekage adventure.
How to Find Offers:
1. Open Peekage App or go to Peekage Web 📱
2. Go to "OFFERS" 🎉: Find it on the bottom navigation bar.
Dive into a world of possibilities! Claim offers, enjoy perks, and make the most of your Peekage rewards. 🚀✨

1. Go to Wallet:
◦ Want to see your earned and claimed vouchers? Tap "Wallet" at the bottom of the screen.
2. Check Your Vouchers:
◦ In the Wallet, find all the awesome vouchers you've earned. It's like a treasure trove of claimed coupons!
Easy, right? 🚀 Head to your Wallet now and unlock those fantastic rewards! 🌟✨

Discover various offers on Peekage, including:
1. Samples:
    ◦ Test and provide feedback on different products. After claiming the offer, we'll ship the product to your mailing address. Ensure you submit your address in the correct format.
2. Coupons:
    ◦ Explore three types of coupons:
        ▪ Mailed Coupons: Claim the offer, and we'll mail the coupon to your address for in-store redemption.
        ▪ Digital Coupons: Redeem these online with a provided code at featured websites.
        ▪ Printable Coupons: Claim the offer, download the coupon, and print for in-store redemption. Note: Limited attempts to download.
Remember, you can only claim offers on Peekage if you are eligible. After receiving and enjoying the product, we'll seek your valuable feedback. 🌟

For Peekage App users:
Earn Coins with Daily Packs! 🌟
Packs on Peekage are your daily dose of questions designed for you to answer and earn valuable coins. Here's how it works:
1. Open the Peekage App 📱
2. Answer Daily Questions: Engage with the daily packs to earn those precious coins.
3. Claim Offers: Use your earned coins to unlock exciting offers right on the app.
Packs aren't just questions; they're your key to a more rewarding Peekage experience. 🚀💰

For Peekage Web users:
Unlock Offers with Daily Packs! 🌈
Packs on Peekage Web are your chance to answer questions and choose an offer to claim. Here's your roadmap:
1. Visit Peekage Web 🖥️
2. Complete Daily Packs: Answer questions and get ready for the fun part!
3. Pick Your Offer: After finishing the pack, choose an offer to claim and enjoy.
Answer packs on Peekage Web for a chance to claim fantastic offers and make your Peekage experience even more exciting! 🎉✨

At Peekage, we want you to enjoy a steady flow of engaging packs! If you're missing out, here are some quick tips:
1. Answer Honestly: Share your genuine opinions.
2. Thoughtful Responses: Take a moment to consider and respond thoughtfully.
By keeping it real and thoughtful, you boost your chances of getting a continuous stream of interesting packs. Your authentic insights matter, and we appreciate your commitment to a rewarding Peekage experience! 🚀💬

Want more packs? Here's how:
1. Claim Campaigns:
◦ Dive into campaigns and claim offers. It shows interest and might bring more packs your way.
2. Refer Friends:
◦ Grow the Peekage fam! Refer friends for community fun and more packs as your reward.
3. Answer Thoughtfully:
◦ Thoughtful and honest answers matter. Your engagement counts, and it can lead to more tailored packs.
Combine these moves for a top-notch Peekage experience and a steady flow of packs coming your way! 🌟💬

Absolutely! Your comfort matters to us. In each pack, you'll find an answer option that allows you to skip a question if it makes you feel uneasy. We offer choices like "I'd rather not say" or "I don't know," giving you the power to bypass any question that doesn't sit well with you.
It's important to note that while you can skip questions, some of them may be quality control questions. These help us ensure that users are eligible for specific campaigns. So, while you have the freedom to skip, answering certain questions might impact your eligibility for certain opportunities.
Our commitment is to create a space where you feel respected and in control. Your choice to skip questions ensures a personalized and comfortable experience with Peekage. Your comfort, your rules! 🌟💙

Totally! You can tweak your choice before hitting submit. But, once you move on to the next question, no going back. So, read carefully and choose wisely! 🤓👉
This way, your responses truly represent you during your Peekage journey. Let's keep it accurate and awesome! 🌟💙

Unfortunately, failure to share your feedback will result in a ban from our system, and you won't have the opportunity to test different samples. 🚫

Just a Bit of Patience! ⏳
At Peekage, we're on it! Your samples are on the way, but it might take up to 3-4 weeks. Thanks for being awesome and patient as we work to get your goodies to you! 🚚💙
Rest assured, we'll keep you in the loop about your deliveries. Thanks for being a part of the Peekage family! 🌟😊

Patience First, Let’s Sort It Out! ⏰
If it's been 3-4 weeks and no samples yet, no worries. Follow these steps:
1. Open Peekage App 📱
2. Access Your Profile 🧑‍💼
3. Go to Settings ⚙️
4. Submit a Query 📣: Hit "Feedback" and choose "Delivery Issue." Let us know, and we'll dive into it!
Our support team is on it! 🚀 Submit your query, and we'll make sure your Peekage experience stays smooth. Thanks for hanging in there! 🌟😊

Our Apologies, Let's Fix It! 🛠️
If your sample isn't perfect, here's what to do:
1. Open Peekage App 📱
2. Access Your Profile 🧑‍💼
3. Go to Settings ⚙️
4. Submit a Ticket 📣: Hit "Feedback," choose "Delivery Issue," and tell us what's up.
We're on it! 🚀 Your satisfaction is our priority, and we'll arrange a replacement ASAP. Thanks for your understanding! 🌟😊

Oops! Once you've claimed an offer, changing the delivery address isn't possible. Sorry for any inconvenience! 😓 But, good news, you can still update it for future samples. Here's how:
1. Claiming a New Offer:
◦ About to claim a new sample? Perfect time to update your address!
2. Visit the Offer Claim Page:
◦ Go to the offer claim page for the sample you want.
3. Edit Your Address:
◦ Hit "Edit" next to your address.
4. Enter the New Address:
◦ Pop in the new address for future deliveries.
Remember, you can only change it before claiming the new offer. Thanks for your understanding! 🙌 Your future samples will head to the updated address. Thanks for being part of Peekage! 🌈✨

Unfortunately, if your address is incomplete or incorrect, you will not receive your claimed samples. That's why we recommend checking your address twice before submitting your mailing address. 📬🚫

Unfortunately, due to high demand and limited supplies, we are not able to resend the samples that you have not received. 📦🚫

Once you have claimed an offer on Peekage, you are not able to change or cancel the order. Please ensure that you review and confirm your selections before claiming an offer to avoid any inconvenience. Your commitment to claimed offers ensures a smooth and efficient process for all Peekage users. 🚫📦

The unit number identifies the apartment number in your mailing address. If your address does not have a unit or apartment number, please leave the unit number field empty. 🏢🔢

Your Privacy, Our Priority! 🌐
At Peekage, we've got your back. Your data is handled with care, and we won't share it without your say-so. Check our policy for all the details. Your trust means everything to us!
Privacy Policy
Terms Of Service
🤝🔐

Serious About Security! 🛡️
At Peekage, we take data protection seriously. Your info is in safe hands, guarded by our dedicated Peekage tech wizards. For all the nitty-gritty details, check out our policy document. Your peace of mind matters to us! 🌐🔐

Farewell Process! 😢
If you want to say goodbye to your data, here are your options:
1. Self-Deletion:
◦ Tap "Profile" ➡️ "Preferences" ➡️ Scroll to "Delete Account."
2. Submit a Ticket:
◦ Need help? Hit "Feedback" ➡️ "Delete account" ➡️ Describe the issue.
We're here for you! Our support team will assist promptly. Thanks for your time with Peekage! 🌟😊

Connect for Rewards! 🎁
Currently, you can link your Google account. But, exciting news! We're working on adding Facebook, Instagram, and Twitter soon. Here's why you should connect:
• Earn Badges and Coins: 🏅💰 Connect for 500 coins and more badges!
• Enhance Personalization: 🌟 Boost your chances of getting personalized sample offers.
Stay tuned for updates as we expand the list! Connecting your accounts brings rewards and personalized opportunities your way! 🚀😊

Easy as 1-2-3:
1. Tap "Profile" ➡️ "Edit Profile."
2. Change Your Phone Number: 🔄 Update as needed.
Keep in mind, we'll send a 4-digit code to verify your new number for security. Smooth sailing with Peekage! 🚀✨

Simple Email Update! 🔄
Follow these steps:
1. Tap "Profile" ➡️ "Edit Profile."
2. Change Your Email: Update as needed.
Remember, we'll send a 6-digit code to verify your new email for security. Smooth updates with Peekage! 🚀✉️

Picture-Perfect Change! 🌟
1. Open Peekage App 📱
2. Tap "Profile" ➡️ "Edit Profile."
3. Pick Your Picture: Choose the image you want as your profile pic.
Bonus: Your first profile picture earns you a badge! 🏅 Add a personal touch to your Peekage profile. Easy peasy! 🚀😊

You can only have one account on Peekage. Having more than one account is against our policy, and Peekage will ban users found with multiple accounts. 🚫

1. Claim the offer: Browse and select the cashback offer you're interested in.
2. Pay attention to expiry date: Make sure to note the expiry date of the offer to ensure timely submission.
3. Check the mentioned stores and products: Verify that your purchase aligns with the specified stores and products mentioned in the offer details.
4. Submit your receipt: Once you make the eligible purchase, send us the receipt via email to support@peekage.com. Your receipt should include the store name, date & time of purchase, item name, price, and order number.
5. Wait for approval: We'll review your receipt to ensure it meets the requirements. You'll receive an email notification once your receipt is approved.
6. Redeem your cashback: Upon approval, you'll receive an email from our 3rd-party partner, containing a link to redeem your cashback.
Important notes:
• Be cautious of emails claiming to be from Peekage or our partners regarding the cashback program. Any communication regarding cashback will come from rewards@reward.tremendous.com.
• Peekage or our partners will never ask for your bank account details to process reimbursements. If you receive such a request, it is fraudulent.

You can get cash back from the list of stores mentioned in the offer description. Peekage works with many retailers and brands, and any retailer mentioned in an offer's description has a guaranteed cashback reward.

Please take a clear and in-focus image of your receipt. You will receive an email with instructions on how to upload the receipt. Once your receipt is approved, you will receive your cashback within 48 hours.

You can upload receipts as long as the offer in question is still active and you have not missed any steps. Unfortunately, we cannot reimburse you for purchases made before or after an offer is active on Peekage. Once your receipt is approved, you can expect to receive your cashback within 72 hours. We strive to process reimbursements as quickly as possible to ensure a seamless experience for our users.

Each offer is valid for a single purchase only. However, you are welcome to take advantage of multiple cashback offers by making separate purchases for each eligible offer. There is no limit to the number of receipts you can submit for cashback, as long as each receipt corresponds to a separate qualifying purchase. Feel free to take advantage of our offers as often as you like!

If your receipt is rejected, we will provide you with a reason for the rejection. Common reasons include unclear or incomplete images, purchases made outside the offer period, or failure to meet other offer requirements. You can resubmit your receipt after addressing the issues mentioned.

Each cashback offer specifies the eligible products or categories for reimbursement. Please ensure that the product you purchase matches the offer description to qualify for cashback.

Once your receipt has been reviewed and approved, you will receive a confirmation email notifying you of the approval. You can then expect to receive your cashback within the specified timeframe.

If you experience any technical issues while redeeming your cashback, please reach out to our support team at support@peekage.com for assistance. We're here to help ensure a smooth redemption process for all our users.

If you haven't received the reward email or the redemption link, there could be various reasons for this. It's possible that the email was redirected to your spam folder, filtered by your email server, or accidentally deleted.

If you can't find the product in a store or it's out of stock, don't worry! Your offer stays valid until the Offer Expiry Date. If you couldn't buy the product before then, you won't need to leave a review. Just let the offer expire if you couldn't make the purchase.

If you've lost or damaged your receipt to the point where it's no longer readable, we regret to inform you that we can't provide cashback for that purchase. It's essential to keep your receipts in a safe and dry place until you're ready to submit them to us. Remember, keeping your receipts safe ensures a smooth cashback process!

1. Uploading receipt out of the mentioned timeframe: Receipts must be uploaded within the specified timeframe mentioned in the offer details. Any receipts submitted after this timeframe will not be reimbursed.
2. Uploading wrong receipt: Only receipts corresponding to the specified product and store mentioned in the offer will be eligible for reimbursement. Uploading receipts for different products or stores will not be reimbursed.
3. Uploading low-quality receipts or ones that cannot be read: Receipts must be clear and legible, showing all necessary details such as the date, time, store name, product name, and price. Low-quality or unreadable receipts will not be reimbursed.
4. Receipt is lost or damaged and can't be approved: If the receipt is lost, damaged beyond recognition, or cannot be approved due to missing or illegible information, reimbursement will not be possible.
5. Receipts not for the mentioned stores: Only receipts from the stores specified in the offer details will be eligible for reimbursement. Receipts from other stores will not be reimbursed.
6. Receipts for products other than the mentioned product in the offer: Reimbursement is only applicable for the specific product mentioned in the offer. Receipts for other products will not be reimbursed.
Additionally, please note that Peekage will only reimburse for 1 quantity of the product. If you have purchased multiple quantities of the mentioned product, reimbursement will be provided for only 1 of them.

No, any sales tax will not be included in the cashback you receive after validating your receipt. The cashback you receive will reflect the price of the product before tax, as shown on your receipt.

After your receipt is approved, you will receive an email from our 3rd-party partner which includes a link to redeem your cashback.

When photographing your receipt, ensure it meets the following criteria for clarity and completeness:
1. Adequate lighting: Take the picture in well-lit conditions to avoid dark or shadowy images.
2. Essential details: Ensure that the picture clearly shows the date, time, store name, product name, and price.
3. Full coverage: If your receipt is lengthy, capture it in multiple images to include all necessary information without cropping.
Adhering to these guidelines will facilitate the validation process for your cashback submission.